So, as we know there are LOTS of businesses that are still not caught up to comply with ADA. Well, a couple of weeks ago our family attended a community festival here in Ogden, Ut called the Winterfest. Having two kids, naturally, one of them had to make a potty trip. We happened to be in front of a large historic hotel, so I thought that it would be no big deal to bring my four year old daughter into the hotel to use the restroom. Boy, was I wrong!
We entered into the main lobby, and the first thing that I noticed was that there was a set of steps to go to the main desk. The restrooms were located across the lobby. No big deal, there should be a ramp or elevator here close by - right? WRONG!
An employee walked up to us and apologized profusely and explained that they were currently working with a person to get them into compliance, but they did not have any access to the main lobby yet. What?! How can this be possible? Instead, she had to lead us around the block to the back of the hotel, where there was a "less dignified" motel. We had to go through the motel office and she had to tell the counterperson to buzz us into another door. Then, we had to go through a maze of narrow hallways to an elevator, and then down an elevator and back to the main lobby.
By now, we had spent an extra 10 minutes to get to that bathroom - and thank goodness I didn't have to go. It wasn't accessible either! Thank goodness for having a smaller wheelchair, or there would have been no way for me even to get into that room. The doorway was narrow and there was little space for people to even stand to wait.
That's my rant for the day. Anyone else have a frustrating story?
